Frequently Asked Questions (FAQ)
What happens when the team makes the playoffs?
Where is the Season Ticket Member HQ located during games?
Can I transfer my Season Ticket privileges
If I'm performing a future game ticket exchange, can I exchange my parking?
Do Season Ticket Members have presale opportunities prior to the general public?
When can I renew for the 2014 season?
Why am I not receiving information from Sporting Kansas City?
A: Full Season Ticket Members are guaranteed the rights to retain their current seat location(s) for all potential home playoff games minus the MLS Cup and have the opportunity to purchase additional playoff ticket packages prior to the general public. Subject to availability.
A: Accessibility during home games is very important to us. Season Ticket Member HQ are located on the north side of the Sprint Plaza and at the top of the stairs of the east side entrance. . A Client Services Representative is available from when the Sprint Plaza opens until the 60-minute mark of the game.
A: Season ticket members are prohibited from transferring the seat locations designated by their season tickets to any person, whether by a request to transfer the account into another name, or by an attempt to transfer the seat locations or the renewal privilege - Click here for a complete list of ticket policies and procedures.
A: Due to the availability parking passes may not be exchanged for a future game.
A: One of the many benefits we offer our season ticket members is the opportunity to take advantage of exclusive presale opportunities on regular season single game tickets prior to the general public.
A: The 2014 season ticket renewal campaign will begin the end of July 2013. You will receive the renewal packet via email from your Client Services Representative.
A: We send updates to Season Ticket Members via email (most preferred method, as it allows us to reach our season ticket members very efficiently), via U.S. Mail (when time permits), via personal or automated phone call (for late-breaking updates and reminders), and through various social media outlets. Sporting Kansas City attempts to communicate important information to Season Ticket Members using as many of these means as possible. Each Season Ticket Members account may have one primary mailing address designated to receive mailed updates. If you are not receiving some or all of our updates, there may be several reasons:
- We do not have your correct contact information. (Please call your Client Services Representative to verify that the contact details we have for you are correct or visit My Sporting KC Account Manager and update your profile.)
- You have chosen to unsubscribe to email updates from Sporting Kansas City. (Contact your Client Services Representative or email clientservices@SportingKC.com from the email address you wish to have re-subscribed.)
- Your email settings do not permit emails from Sporting KC. (Check your junk/spam mail filters and/or contact your email administrator.)
- The phone number we have may have been changed, and we have not received the updated telephone number.