Frequently Asked Questions (FAQ)


What happens when the team makes the playoffs?
Where is the Season Ticket Member HQ located during games?
Can I transfer my Season Ticket privileges?
If I'm performing a future game ticket exchange, can I exchange my parking?
Do Season Ticket Members have presale opportunities prior to the general public?
When can I renew for the 2016 season?
Why am I not receiving information from Sporting Kansas City?
 

Q: What happens when the team makes the playoffs?

A: Full Season Ticket Members are guaranteed the rights to retain their current seat location(s) for all potential home playoff games through the purchase of a Playoff Ticket package. The Playoff Ticket package will not include the MLS Cup Final. The MLS Cup Final will be a separate purchase; subject to availability.

Q: Where is the Season Ticket Member HQ located during games?

A: Accessibility during home games is very important to us. Season Ticket Member HQ are located on the north side of the Sprint Plaza and at the top of the stairs of the east side entrance. A Client Services Executive is available from when the Sprint Plaza opens until the 60-minute mark of the game.

Q: Can I transfer my Season Ticket privileges?

A: Season Ticket Members are prohibited from transferring the seat locations designated by their season tickets to any person, whether by a request to transfer the account into another name, or by an attempt to transfer the seat locations or the renewal privilege - Click here for a complete list of ticket policies and procedures.

Q: If I’m performing a future game ticket exchange, can I exchange my parking?

A: Due to the availability parking passes may not be exchanged for a future game.

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Q: Do Season Ticket Members have presale opportunities prior to the general public?

A: One of the many benefits we offer our Season Ticket Members is the opportunity to take advantage of exclusive presale opportunities on regular season single game tickets prior to the general public. 

Q: When can I renew for the 2016 season?

A: The 2016 season ticket renewal campaign will begin end of July 2015. You will receive the renewal packet via email from your Client Services Executive. 

Q: Why am I not receiving information from Sporting Kansas City?

A: We send updates to Season Ticket Members via email (most preferred method, as it allows us to reach our Season Ticket Members very efficiently), via U.S. Mail (when time permits), via personal phone call, and through various social media outlets. Sporting Kansas City attempts to communicate important information to Season Ticket Members using as many of these means as possible. Each Season Ticket Member account may have one primary mailing address designated to receive mailed updates. If you are not receiving some or all of our updates, there may be several reasons:

  • We do not have your correct contact information. (Please call your Client Services Executive to verify that the contact details we have for you are correct or visit your online Account Manager and update your profile.)
  • You have chosen to unsubscribe to email updates from Sporting Kansas City. (Contact your Client Services Executive or email clientservices@SportingKC.com from the email address you wish to have re-subscribed.)
  • Your email settings do not permit emails from Sporting KC. (Check your junk/spam mail filters and/or contact your email administrator.)
  • The phone number we have may have been changed, and we have not received the updated telephone number.

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